Contact Scent Vault
Have a question about an order, product, or shipping? We’re here to help. Please review the information below before reaching out so we can assist you as quickly as possible.
Before You Contact Us
To help us assist you faster, please include your order number if your message is about an existing order.
For shipping questions, tracking details are automatically sent by email once your order ships.
We’re Happy to Help With
• Order status or tracking questions
• Product information or recommendations
• Issues with an order (damage or incorrect item)
• General questions about our store
Please Note
Due to hygiene and authenticity standards, we cannot accept returns on opened or used fragrances. Requests outside our return policy may not be eligible for a refund.
Support hours: Monday–Friday. We typically respond within 24–48 business hours.